These Terms govern the purchase and use of Warranty Mitra service plans by customers.
1. ACCEPTANCE OF TERMS
These Terms and Conditions (“Terms”) govern the purchase and use of service plans (“Plans”) provided by Goelectronix Technologies Private Limited (“Company”) under the brand “Warranty Mitra”.
By purchasing or activating any Plan, the customer (“Customer”) agrees to be bound by these Terms.
2. NATURE OF SERVICE
2.1 The Plans are:
- Service and maintenance contracts only and do not constitute insurance products under applicable law in India.
2.2 The Company does not undertake any insurance or financial risk coverage.
3. PLAN VALIDITY AND ACTIVATION
- Valid only upon activation and full payment
- Invalid if issued without payment
- Applicable only to registered device (IMEI/Serial Number)
4. SETTLEMENT POLICY
- No cash settlement under any circumstances
- Claims resolved via repair or replacement only
- Replacement not guaranteed (subject to feasibility)
5. PLAN TYPES AND COVERAGE
5.1 EXTENDED WARRANTY (Warranty Mitra Care)
- Covers manufacturing defects and functional failures
- Starts after manufacturer warranty
- Validity: 24 months (12 months effective coverage)
- Coverage up to device value
5.2 SCREEN DAMAGE PROTECTION (Care Plus / Pro)
- Covers screen, touch panel, display
- Max 1–2 claims (with gap conditions)
- Must be purchased within 72 hours
- Subject to verification
5.3 TOTAL PROTECTION (360 Care)
- Covers accidental, liquid, functional, and screen damage
- Subject to depreciation and market value
- Liability limited to invoice or depreciated value (lower)
6. GENERAL EXCLUSIONS
- Theft or loss
- Misuse or negligence
- Wear and tear
- Unauthorized repairs
- Data loss
- Pre-existing damage
7. CLAIM PROCESS
- Register claim via official channels
- Provide invoice and documents
- Subject to verification and inspection
8. SERVICE DELIVERY
- Through authorised centres / pickup / remote support
- Timelines are indicative
- Subject to service availability
- Equivalent/refurbished parts may be used
9. CUSTOMER RESPONSIBILITIES
- Provide accurate details
- Maintain invoice
- Backup data before service
- Follow manufacturer guidelines
10. FRAUD AND MISUSE
Any fraud or misuse will result in claim rejection and termination of Plan.
11. LIMITATION OF LIABILITY
- Limited to repair or replacement
- Max liability: device value or depreciated value
- No liability for indirect loss, data loss, or business interruption
12. PLAN LAPSE
- Expiry of validity
- Claim limit exhausted
- Breach of Terms
13. MODIFICATION
Terms may be updated and are binding upon publication.
14. GOVERNING LAW
- Indian Contract Act, 1872
- Consumer Protection Act, 2019
15. DISPUTE RESOLUTION
- Arbitration and Conciliation Act, 1996
- Seat: Mumbai
16. FINAL AUTHORITY
All Company decisions regarding claims, coverage, and service shall be final and binding.