This Privacy Policy describes how Goelectronix Technologies Private Limited, operating under the brand “Warranty Mitra”, collects, uses, stores, and protects user data.
1. INTRODUCTION AND CONSENT
This Privacy Policy (“Policy”) describes how Goelectronix Technologies Private Limited, operating under its brand name “Warranty Mitra” (“Company”, “we”, “us”, or “our”), collects, uses, stores, and protects personal information of users (“User” or “you”) who access our website, mobile application, and related services (“Platform”).
By accessing or using the Platform and providing your personal data, you provide free, specific, informed, and unambiguous consent for processing of your data in accordance with this Policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
- Name
- Mobile number
- Email address
- Address
- Identity proof (if required for verification)
2.2 Device Information
- Device model and brand
- IMEI / Serial number
- Purchase details and invoice data
2.3 Transaction Information
- Plan purchase details under Warranty Mitra services
- Payment records
- Service and claim history
2.4 Technical Information
- IP address
- Device type
- Browser type
- App usage data
3. PURPOSE OF DATA COLLECTION
- Plan activation and service delivery
- Customer verification and KYC
- Claim processing and support
- Fraud detection and risk management
- Customer communication
- Improving platform performance and services
4. DATA SHARING AND DISCLOSURE
4.1 Service Partners
- Authorised service centres
- Repair and logistics providers
4.2 Business Network
- Channel Partners (CP)
- Master Channel Partners (MCP)
- Retailers associated with Warranty Mitra
4.3 Legal Authorities
Where required under applicable law, court orders, or regulatory obligations.
The Company does not sell or rent personal data to third parties.
5. DATA STORAGE AND SECURITY
- We implement reasonable safeguards to protect data
- Data may be stored in India and/or outside India
- No system is completely secure
6. DATA RETENTION
- Retained as long as required for service delivery
- Retained as per applicable law
7. USER RIGHTS
- Request access to data
- Request correction
- Request deletion (where permissible)
8. WITHDRAWAL OF CONSENT
You may withdraw consent at any time; however, this may impact service availability.
9. COOKIES AND TRACKING TECHNOLOGIES
The Platform may use cookies for performance, analytics, and functionality.
10. COMMUNICATION
- Transactional messages
- Service notifications
- Promotional communication (where permitted)
11. APPLICATION PERMISSIONS
- Device information
- Storage access
- Camera access
12. AUTOMATED PROCESSING
- Fraud detection
- Risk analysis
- Service optimisation
13. AGGREGATED AND ANONYMISED DATA
Used for analytics, research, and business improvement without identifying users.
14. DATA BREACH
The Company shall take reasonable steps as per law but is not liable beyond reasonable control.
15. THIRD-PARTY LINKS
The Company is not responsible for third-party privacy practices.
16. CHILDREN’S PRIVACY
Not intended for users below 18 years of age.
17. MODIFICATION OF POLICY
Updates will be published and effective immediately.
18. GOVERNING LAW
- Information Technology Act, 2000
- Digital Personal Data Protection Act, 2023
19. GRIEVANCE REDRESSAL
Name: Mr. Sujit Uttam Hankare
Email:
sujithankare@goelectronix.com
20. CONTACT INFORMATION
Goelectronix Technologies Private Limited
(Operating under the brand “Warranty Mitra”)
Unit No. 403, 4th Floor, Ellora Olearise,
Plot No. A-786, TTC Industrial Area, MIDC,
Kopar Khairane, Navi Mumbai,
Maharashtra – 400709, India
📧 Email: hello@goelectronix.com
📧 Alternate Email: info@warrantymitra.com
📞 Phone: +91 8828272570